What Is the Comment Feature? How to Use It?

What Is the Comment Feature?

You've successfully sold your products through your e-commerce site and delivered them to your customers. But how can you test whether the process was truly successful? With SmartyData’s comment feature, you can view customer reviews from a single panel.

Our platform allows you to instantly see how your customers perceive the quality of your products and services. This way, you can update your current strategies to better match your target audience’s expectations and identify at which stage of the e-commerce process you’ve succeeded or made mistakes. Remember, e-commerce is not a one-sided activity. Therefore, to evaluate your delivery process from the customer’s perspective and test your performance, you should make use of SmartyData’s comment feature.

How to Use the Comment Feature

The comment feature is listed under the “Raw Data” category in your SmartyData user account. By purchasing any of our packages and assigning an admin, you can gain instant access to the comments. It’s worth noting that this screen includes a number of detailed components. On the comments screen, you can view the following data:

• Comment ID

• Product Name

• Title

• Comment Content

• Like Ratio

• Sentiment

• Positivity Score

• Service Update Time

You can add or remove these fields at any time. The data you obtain from these fields will help you accelerate your e-commerce activities while also boosting your brand prestige. Moreover, if you want to focus only on comments with certain characteristics, you can use the available filtering options. You can filter comments based on their status (positive/negative), maximum/minimum positivity score, and like ratio, allowing you to group your data within specific patterns. With the “Export” button, you can also easily download the data in CSV format.